Terms

Who provides the service

GP-Hubs is operated by HOSPITALNOTE LTD trading as GP Hubs (company number 13267323), Unit 5 Red Lion Court, Alexandra Road, Hounslow, England, TW3 1JS. Hospitalnote receives payments for requests made through GP-Hubs. Prescribing services are provided by PharmKG Ltd, trading as Pharmacy + Me. Its Superintendent Pharmacist is Konstantin Gkioka. Dispensing services are provided separately by Pharmacy Warehouse Ltd (GPhC 9010749), Unit 3, 2 Somerset Road, London, N17 9EJ. These terms apply to website use and service requests. Our About & regulation page identifies our clinical leadership and links to professional registers.

The service is intended for people in the United Kingdom who meet the eligibility requirements shown for the relevant treatment. You must be at least 18 to request treatment through the online consultation service, unless a specific service clearly states otherwise.

Medical suitability and emergencies

Website information is general information, not a diagnosis or a substitute for personal medical advice. Answer all assessment questions accurately and completely, including your medicines, allergies and relevant conditions. Tell us if your circumstances change before medicine is supplied.

Submitting an assessment or paying never guarantees a prescription or medicine. A registered prescriber reviews each request and may ask for more information, offer another option, refer you to another service or decline treatment. A pharmacist independently checks any prescription and may seek clarification or decline to dispense. If you have an emergency, call 999; for urgent medical advice, use NHS 111.

Orders, prices and payment

Prices, delivery charges and the total payable are shown before you confirm payment. Payment starts the clinical review process; it does not mean treatment has been approved. Your request is accepted for medicine supply only after the relevant clinical and pharmacy checks are complete. We may decline a request for clinical, legal, safety, stock or delivery reasons and will tell you where appropriate.

If your online medicine request is declined or we cannot supply it, we refund that request in full, including its delivery charge and any bundled assessment fee. Separately booked consultations have their own cancellation rules. See our Refunds & cancellations policy for details.

Delivery and receiving medicine

Available delivery options and charges are shown at checkout. Delivery estimates are estimates, and tracking is shown in your patient portal after dispatch. Medicines are sent in plain outer packaging. Check your delivery address carefully and tell us promptly if an order is missing, damaged, incorrect or delayed.

Follow the label and patient information leaflet. Do not use medicine that appears damaged or incorrect; contact the team through the secure portal for advice. Store medicines as instructed and keep them away from children.

Cancellation, returns and refunds

Our Refunds & cancellations policy explains medicine requests, separately booked consultations, delivery charges, safe returns and refund timing. It forms part of these terms. Nothing in either document limits your statutory rights.

• Read the full Refunds & cancellations policy

Your account and acceptable use

Keep your sign-in details secure and use your own account. Do not submit an assessment for someone else, provide false information, misuse the website or attempt unauthorised access. Tell us promptly if you think your account has been compromised. We may restrict access where reasonably needed to protect patients, staff or the service.

Changes, liability and governing law

We may update the website and these terms. Changes to terms will apply to future requests; the version in force when you place a request governs that request unless the law requires otherwise. We do not exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded, and nothing here limits your statutory consumer rights.

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you keep any mandatory consumer protections of your home jurisdiction and may bring proceedings in the courts available to you by law.

Contact and complaints

For orders, payments, privacy questions or complaints, email info@gphubs.com. For clinical enquiries, email medicalteam@gphubs.com. Use secure portal messaging for sensitive health information. You may also write to our registered office. See our Complaints page for escalation routes.