GP-Hubs policies
Complaints
How to raise a concern about GP-Hubs, your clinical care or dispensing.
Contact us
Email info@gphubs.com with the subject “Complaint” and your request reference, or write to HOSPITALNOTE LTD at Unit 5 Red Lion Court, Alexandra Road, Hounslow, England, TW3 1JS. You do not need a patient account to raise a complaint.
For concerns about treatment, you can also contact medicalteam@gphubs.com. Share detailed medical information through the secure portal rather than ordinary email.
How we handle your concern
Tell us what happened and what outcome you are seeking. We will acknowledge the complaint, identify who will investigate it and explain the expected response time. If more time is needed, we will explain why.
Clinical concerns are referred to the appropriate clinical lead; dispensing concerns are referred to Pharmacy Warehouse Ltd. We will explain who is handling each part and provide a response and any proposed remedy. If you remain dissatisfied, request a further review through info@gphubs.com.
Raising concerns with a regulator
You can raise pharmacy or pharmacist safety concerns with the GPhC, concerns about a doctor’s fitness to practise with the GMC, and data protection concerns with the ICO. These routes have different purposes and do not replace a request to us for an order refund.
Urgent help
Do not wait for a complaint or email response if you need urgent care. Call 999 in an emergency or NHS 111 for urgent medical advice.