GP-Hubs policies
Responsible prescribing
Clinical assessment comes before any decision to prescribe or dispense.
Clinical leadership
Prescribing services are provided by PharmKG Ltd, trading as Pharmacy + Me. Konstantin Gkioka (GPhC 2224520) is Pharmacy + Me’s Superintendent Pharmacist and prescriber. Dr Mohamed Abdullahi Mohamed (GMC 6090897) is our Medical Lead.
Your assessment
Provide accurate information about your symptoms, medical history, allergies and current medicines, and tell us if anything changes. Complete the assessment for yourself. Treatment eligibility depends on the individual service and clinical assessment.
A questionnaire supports screening; it does not automatically approve a prescription. A registered prescriber reviews the information and can request clarification or recommend a different form of consultation.
Identity checks are separate from signing in
A sign-in security code protects access to your account; it does not establish your identity. Where an identity check is required, you provide photo ID and a recent selfie through the secure patient portal. An authorised member of staff checks that the documents are readable, the details match your patient profile, the photograph matches your selfie and the ID is valid.
If more information is needed, the team explains what to correct or resubmit in your portal. A pending, unsuccessful or inconclusive check does not count as verified identity. Where verification is required, clinical review and dispensing remain on hold until it is completed. Contact the clinical team through your portal if you cannot complete a check.
Independent clinical decisions
A prescriber may approve treatment, suggest an alternative, advise you to see your own GP or another service, or decline the request. Payment never guarantees a prescription.
If a prescription is issued, Pharmacy Warehouse Ltd carries out independent dispensing checks. The pharmacy may ask questions or refuse supply where necessary. Medicine is supplied only following the relevant prescribing and dispensing decisions.
After your request
Read the medicine label and patient information leaflet, follow the instructions and contact medicalteam@gphubs.com or your secure portal if you need advice. For urgent symptoms, use NHS 111 or call 999 in an emergency.
If an online medicine request is declined or cannot be supplied, the payment for that request is refunded in full, including delivery and any bundled assessment fee.