Help centre

How can we help?

Find information about requests, payment, delivery and clinical safety—or contact the team securely through your portal.

My clinical request

See review progress, reply to a prescriber and check whether anything needs your attention.

Payment does not guarantee supply. Declined requests receive a full automatic refund; bank processing time may vary.

Tracked delivery appears in the patient portal after dispatch. Medicine arrives in plain, unbranded packaging.

Read the condition page and answer screening questions honestly. For personal medical advice, contact a clinician.

For non-urgent help, call 0117 000 0000 or send a secure message from your patient portal.

Opening hours: 9am–9pm

If this is an emergency, call 999. For urgent medical advice, contact NHS 111. Do not wait for a portal response.